We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Contact Us. Any Issues that you have with your order is important to us. Please include your order number when you contact us to discuss your issue so we can find a solutions. Click Here to Contact Us.

Apply for a Refund. If you can’t come to an amicable agreement after contacting us, simply raise a claim by asking for a refund within 15 days following the delivery of your order or by the end of the package receipt confirmation period (as listed in your order details).

Get Money Back in 15 Days. Most manufacturers and suppliers will return your money in 15 days, however; if it’s not resolved, you can contact us to escalate your dispute.

Free Return. Some manufacturers offer a free return or a local return however in many cases the return shipping costs to the designated local return address are borne by the buyer.

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